ICS-delivered products are known to
be reliabile, provide measurable ROI benefit and offer strong
price-to-performance value. Perhaps more importantly, we are
known to provide service that results in customer satisfaction
ratings of over 97%.
. |
We Only Succeed if You
Succeed
Your success depends on solutions that optimize operational
efficiency, are flexible and scalable, that enhance profitability
and enable a low cost of ownership. Our success depends upon
our ability to meet your needs.
With our implementation and consulting services,
we work hard to ensure that our technical and project resources
respond to you in a professional and timely manner, that we
quickly remedy any issue that may arise, and that we work
hard to meet your every functional, timeframe and budget requirement. |
|
Delivery & Consulting Services
We offer a complete range of professional services using a time-tested methodology that optimizes efficiency
and best enables us to meet your unique requirements and objectives:
| >. |
Software needs analysis |
>. |
Business process design & consulting |
| > |
Implementation planning |
> |
Application customization & development |
| > |
On-site implementation |
> |
Documented issue resolution |
| > |
Software training |
> |
Server recommendation, sales & integration |
| > |
Version update installation.. |
> |
Service/maintenance agreements |
| > |
Data conversion services |
> |
Third-party software recommendation & integration |
.
Implementation Methodology
ICS has developed a proven methodology for delivering quality ERP implementation engagements. Leveraging best-in-class project management practices and extensive industry knowledge, we deliver extensible ERP, WMS and ADC solutions that can be phased-in incrementally to grow in concert with the strategic direction of your business. This enables our clients to accelerate business innovation without limiting responsiveness to change or ability to scale.
| Project Planning |
|
Proper planning and organizational readiness assessment are essential and entails a determination of project objectives, change-management and decision-making processes, risk management, and key resources.
. |
| Business Draft |
|
In this phase, the project scope is clearly defined to fit a company's specific business processes. The result is a comprehensive blueprint of the processes associated with the system implementation.
. |
| Execution |
|
Based on the Business Draft, we initiate system configuration, prepare for the Conference Room Pilot, and train the project team members. Then the system is tested and fine-tuned in preparation for GoLive.
. |
| System GoLive |
|
Last minute changes to the system are completed to prepare for production start-up. Final system tests are conducted, a readiness assessment is performed and end-user training is completed.
. |
| Project Closing |
|
In this phase, all objectives and requirements are reviewed to assure they have been achieved. All project documentation is turned over to the customer. Final sign-off is received from the customer. |
|
